Hello Friend!

 

We’re sorry that you’re experiencing an issue with your order. Please choose what kind of help you need to proceed:

 

Help Creating a Ticket  || Help Responding to a Ticket  ||  Help Finding/Viewing a Ticket || Help with a Closed Ticket


 


Creating a Ticket:
 

How to fill out the Support Ticket

Computer
Please CLICK HERE to log into your UZ Marketing account. Once logged in click the Account button at the top of the screen. Once you're on the My Account page, click the Orders button to see all of your orders. Find the order you want to create a support ticket for, and click the black View Details button at the top right of the order listing. On the Order Details page, click the Support Ticket button at the top right, follow the prompts onscreen to describe your issue, and then click the Submit button.  


Mobile
Please CLICK HERE to log into your UZ Marketing account. Once logged in click the Account button at the top of the screen. Once there, tap the three lines at the top right of the page to open a popup menu. In the menu, tap the Account button. Once in your account, tap the Orders button. Your Orders page will display all orders you have placed with us. Find the order you want to create a support ticket for and tap the black View Details button. This will open the Order Specifications page for that order. Tap the Support Ticket button at the top of this page, and follow the prompts onscreen to describe your issue, and then tap the Submit button. 

 

 


Responding to a Ticket:

 

Computer
Please CLICK HERE to log into your UZ Marketing account. Once logged in click the Account button at the top of the screen. If your support ticket has received a response, there will be a new tab on your My Account page labeled Support Ticket. Click this tab to view a list of orders that are currently being reviewed by Quality Assurance. Click the View button under Action to view the support ticket you would like to respond to. After you click View, you will be taken to the support ticket. On the left side of the screen, you will see all responses that you and Quality Assurance have sent, with each response having a header listing the product or products that the support ticket was created to address. On the right side of the screen, under Add Comment, there is a text box where you can type your messages or responses to our Quality Assurance team. You may also upload images and videos using the black Select File button. All files that are sent by you or Quality Assurance will be listed below the Add Comment box, under Downloadable Files.


Mobile
Please CLICK HERE to log into your UZ Marketing account. Once logged in click the Account button at the top of the screen. Once there, tap the three lines at the top right of the page to open a popup menu. In the menu, tap the Account button. If you have created a support ticket, there will be a tab on your Account page labeled Support Ticket. Tap the Support Ticket tab to view a list of orders that are currently being reviewed by Quality Assurance. Tap the View button next to the support ticket you want to respond to. This will take you to the Order Specifications page. Scroll to the bottom of the page, and tap the Support Ticket History tab, which will be below Order Status History. Under Support Ticket History, you will see all responses that you and Quality Assurance have sent, with each response having a header listing the product or products that the support ticket was created to address. Below the responses, under Add Comment, there is a text box where you can type your messages or responses to our Quality Assurance team. You may also upload images and videos using the black Select File button. All files that are sent by you or Quality Assurance will be listed below the Add Comment box, under Downloadable Files. You may also upload images and videos using the black Select File button. All files that are sent by you or Quality Assurance will be listed below the Add Comment box, under Downloadable Files.

 

 


Finding/Viewing a Ticket:
 

There are many ways to find a support ticket. Whenever a Quality Assurance specialist responds to your support ticket, you will receive an email to the email address associated with that order. That email will contain a link directly to the support ticket. Additionally, when your support ticket receives a response there will be a black banner across the top of the page on our website, on both Desktop and Mobile, labeled NEEDS ATTENTION. Under this notification, there will be one or more order numbers. Click or tap the order number of the support ticket that you wish to view, and the link will take you directly to the support ticket. 

If your support ticket has not yet received a response, or if you would like to leave additional comments for Quality Assurance about your order, navigate to your Orders page in My Account, and find the order for which you created the support ticket. Once you find the order, click the black View Details button. This will take you to the Order Specifications page for that order, where you will see a new tab labeled Support Ticket History to the right of the tab labeled Order Status History. This will take you to your support ticket, where you can add additional information in the comment box. 

 

 


Closed Tickets:
 

Support tickets close automatically after ten (10) days of non-response. If you do not respond within ten business days after our Quality Assurance team has responded to your ticket, it will be considered closed and we will be under no obligation to provide a refund or reprint, per UZ Marketing Support Ticket Policy. Once an investigation has been done for the support ticket submitted and a solution has been determined by the Quality Assurance department, the support ticket will be closed. Please note UZ Market is under no obligation to provide further solutions once a ticket is closed. However, we understand that new issues may sometimes arise with an order, and we can reopen support tickets under those circumstances. Please reach out to Customer Service by phone at 832-598-7226 or by email at cs@uzmarketing.com to request the reopening of a ticket. Please note that Customer Service can not provide support for tickets under review by Quality Assurance.

 

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